Double G Warranty Terms & Conditions

We stand behind our work!

We stand behind the quality of our work and the materials we use. That’s why we offer a warranty on labor and materials for three (3) years following the completion of the project. It’s important to note that this warranty does not extend to incidental damage caused by accident or abuse, normal wear and tear, temperature changes (such as hail, wind, snow, or moisture), or cracks caused by expansion. Nevertheless, we are committed to making sure that you are satisfied with the work we provide and will always do our best to address any issues that may arise.

WARRANTY TERMS

Labor and Materials Warranty: The Contractor warrants all labor and materials provided (unless specified otherwise) for a period of three (3) years from the date of final payment. This warranty covers only failures due to improper application of materials by the Contractor’s team. In the event of such failures, the Contractor will supply both labor and materials to correct the condition at no additional cost to the customer.

Manufacturer’s Warranty: Beyond our labor warranty period, the Contractor remains committed to the customer’s satisfaction by supporting manufacturer warranties. Should issues arise that are covered under the manufacturer’s warranty, the Contractor will assist in the warranty claim process on the customer’s behalf. Our products come with a Limited Lifetime Warranty on paint provided by the manufacturer. Should a claim be deemed covered, we will contact our sales representative on behalf of our customers to address the issue.

Completion and Payment: Final payment will not be requested until all contracted work is completed in accordance with the agreed-upon scope of work. The Contractor’s responsibility under this warranty is limited to correcting conditions as described above.*

* See below for a full list of exclusions.

WARRANTY EXCLUSIONS

The Contractor’s warranty expressly does not cover or apply to the following:

  • Color Fading: Fading or discoloration due to exposure to sunlight.
  • Pre-existing Conditions: Issues arising from dry-rotted or waterlogged wood, pulverized brick, or previously painted surfaces including aluminum, brick, or cedar siding.
  • Structural Movement: Damage related to the settling of the house, foundation issues, or any movement of the property or building, including hairline cracks and caulking separation.
  • Pre-existing Paint Layers: Failures such as blistering or peeling of paint layers that existed prior to the Contractor’s work.
  • Excluded Surfaces: Painted and stained decks, walkways, varnished surfaces, surfaces made of or containing galvanized metal, and repairs to horizontal surfaces or surfaces designed to collect moisture (e.g., decks, railings, stairs, porches, roofs, wood gutters).
  • External Damage Causes: Damage resulting from faulty gutters, improper roofing, or drip edge issues, as well as rust, stucco blistering or failure due to moisture beyond the Contractor’s control.
  • Materials Supplied by Others: Any work where the Contractor did not supply the materials.

General Provisions: This warranty does not cover labor, materials, or damages caused by accidents, misuse, neglect, natural disasters, acts of God, or alterations made by others after the completion of the work. The warranty is non-transferable and extends only to the original customer.

For warranty service, customers must notify the Contractor in writing within the warranty period, describing the specific issue. The Contractor will then evaluate the claim and, if covered, will undertake to rectify the condition within a reasonable timeframe.

WARRANTY CLAIM SUBMISSION PROCESS

To ensure your warranty claim is processed efficiently and effectively, we kindly request all our clients to adhere to the following procedure:

Photographic Evidence: Please capture clear, detailed photographs of the areas of concern that you believe are covered under our warranty. These images play a crucial role in allowing us to assess the extent of the issue and determine the appropriate course of action.

Filling Out the Warranty Form: Additionally, you are required to complete our warranty claim form in its entirety. The form requests specific information about your project, the nature of the concern, and any additional details that can assist us in our initial assessment. This form is available on our website and can be submitted electronically for your convenience. Filling out a warranty form is required to address customer claims. Direct phone calls, emails, or texts will not receive a response. Please direct all customer claims to: warranty@doublegpaintingllc.com.

WARRANTY CLAIM PROCESSING

Order of Processing: We address all warranty claims based on the sequence in which they are received. This approach ensures fairness and efficiency in managing our clients’ concerns.

Company Representative Contact: Once we have reviewed your submitted form and photographs, a company representative will be in touch with you to discuss the next steps. Our representative will provide guidance on the potential actions, timeframe for resolution, and any additional information pertinent to your claim.

We appreciate your cooperation and understanding throughout this process. Our goal is to resolve your concerns to your satisfaction, upholding the quality and integrity of our work. Should you have any questions or require further assistance, please do not hesitate to contact our customer service team.